Do you offer emergency plumbing at night and on weekends?
Yes. Nord Vex Plumbing White Plains is open 24 hours, 7 days a week, including holidays. If a pipe bursts at 2 a.m. or a sewer backs up on a Sunday, call (914) 344-8475 — shut off your main water valve first if water is flowing where it shouldn't.
What plumbing services do you provide in White Plains?
We handle emergency plumbing, drain cleaning, leak detection, sewer repair and camera inspection, pipe repair, water heater repair and installation, hydro jetting, sump pump installation, and kitchen and bathroom plumbing for homes and businesses.
Which areas do you serve besides White Plains?
White Plains is home base. We also serve Scarsdale, Eastchester, Harrison, Rye, Mamaroneck, New Rochelle, Yonkers, Mount Vernon, Tarrytown, Elmsford, Hartsdale, Ardsley, Dobbs Ferry, Port Chester, Greenburgh and Bronxville. These are service areas — our only physical location is 100 S Broadway in White Plains.
My drain keeps clogging in the same place. Why?
A clog that keeps returning usually means the pipe itself is catching debris — roots, heavy scale, a crack or a low spot. Clearing it helps temporarily; a camera inspection shows the real cause so it can be fixed properly.
How do I shut off my water in an emergency?
Your main shutoff is usually in the basement on the street-facing wall near the water meter. Turn it clockwise until it stops. It is worth locating and testing it on a calm day — valves that sit for years can seize.
How do I know if I need drain cleaning or hydro jetting?
A cable cleaning clears most single clogs. Hydro jetting is the better tool when the pipe walls themselves are the problem — heavy grease, scale, or roots that keep causing repeat clogs. If the same line clogs again and again, jetting (after a camera check that the pipe is sound) usually ends the cycle.
Do you work on sewer lines, and how do you know what is wrong underground?
Yes. We start with a camera inspection, which shows cracks, roots, buildup and low spots inside the line, located precisely. Repairs are then planned from evidence rather than guesswork — you can see the footage yourself.
Should I repair or replace my water heater?
It depends on age, condition and what failed. A component failure on a sound, younger tank is a repair. A leaking tank, heavy corrosion, or a major failure past the ten-year mark usually points to replacement. Our repair-or-replace guide walks through the seven factors we use.
Can you find a leak without opening my walls?
In most cases, yes — leak detection combines meter tests, isolating sections of the system, and acoustic listening equipment to pinpoint the source. That usually means one small, targeted opening for the repair instead of exploratory holes.
What should I do if I smell gas?
Leave the house immediately, do not operate switches or appliances, and call 911 or Con Edison's gas emergency line from outside. Gas concerns are handled by the utility first, always. Do not attempt any gas work yourself.
Still have a question? Call (914) 344-8475 or send a service request — we answer 24 hours.